Proof of concepts

AT&T mobile + Desktop  |  ENTERPRISE  |  May 2016 - Apr 2018

Problem + Solution

AT&T was to sunset a 15+ year old JAVA app that allowed their employees to manage enterprise billing accounts totaling $23 billion in revenue YOY. This old system was causing productivity issues due to its slow processing and horrible interphase. I redesigned and assisted in the launch of a new application that allowed users to do a number of new while also replicating key functionality from the old app. The UBAM (Unified Billing Account Management) app was designed entirely as a collaboration between the design team and the users resulting in an efficient, scalable, and most importantly an easy-to-use application. 

ROLE + Responsibilities

Lead UX Designer

Design Thinking Workshops, Research, Information Architecture, Interaction Design, Lo-Fi and Mid-Fi Wireframing, Prototyping, Documentation + Transfer of Design Assets, Design Sprint Management (Agile)

Collaborated with Visual Designer, Front End Developers, Sr. Business Analyst/Scrum Master, AT&T Product Owners, AT&T EUAM/UBAM Users, IBM Developers + System Engineers

Tools

Pen + Paper

Whiteboard

Post-its

Omnigraffle

Sketch

Sympli

Mural

InVision

Axure

Process

While being briefed on the project and client, the project lead turned to me asked, "So, what is your plan for design?" This was this team's first time working with a UX designer. So I had to set precedent on how exactly design was gong to play into the project. There was lots of learning experiences but I eventually established this process in order to successfully deliver a user centric, user advocated, stakeholder satisfying product.